Privacy Policy

Last updated: 27th of August 2025.

This Privacy Policy explains how Chris Laas t/a Its Clicked Ltd ("we", "our", "us") collects, uses, and protects your personal data when you visit www.chrislaas.com ("our website"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and other applicable data protection laws.

1. Who we are
Data Controller: Chris Laas t/a Its Clicked Ltd
Registered office: 15 Copsewood Road, Ashurst, SO40 7DL, United Kingdom
Contact email: hello@chrislaas.com

2. What personal data we collect
We may collect and process the following personal data about you:

  • Contact details: name, email address, phone number (when you submit an enquiry form)
  • Technical data: IP address, browser type, operating system, device identifiers
  • Usage data: pages visited, time spent, referral source, interactions with our site (via Google Analytics 4, Hotjar, and similar tools)
  • Marketing data: interactions with our ads on Google Ads, Microsoft Ads, LinkedIn Ads, and related campaign data

3. How we collect your data

  • Directly from you: when you submit an enquiry form
  • Automatically: via cookies, analytics, and tracking technologies (see our Cookie Policy)
  • From third-party platforms: advertising networks and analytics providers

4. How we use your data
We process your data for the following purposes:

  • To respond to your enquiries and provide requested services
  • To improve our website and user experience
  • To measure and analyse website performance (GA4, Hotjar)
  • For marketing and retargeting campaigns (Google Ads, MSN Ads, LinkedIn Ads)
  • To maintain security and prevent fraud

Our legal bases for processing are:

  • Consent (for analytics, marketing, and non-essential cookies)
  • Legitimate interest (to improve services and ensure security)
  • Contract (when responding to enquiries)

5. How long we keep your data
We retain personal data indefinitely or until you request its deletion. You can request deletion at any time (see Your rights below).

6. Sharing your data
We do not sell your data. We may share your personal data with:

  • Service providers: analytics, marketing, and communication tools (Google, Microsoft, LinkedIn, Hotjar, Intercom, Cookiehub)
  • Legal authorities: if required to comply with law

All third-party services are bound by data processing agreements and may transfer data outside the UK/EU. Where transfers occur, we ensure adequate safeguards (such as Standard Contractual Clauses).

7. Your rights
Under UK GDPR and EU GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to processing of your data
  • Restrict processing in certain cases
  • Request data portability
  • Withdraw consent at any time (for cookies/marketing)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact hello@chrislaas.com.

8. Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

9. Contact us
If you have any questions about this Privacy Policy, please contact:

Chris Laas t/a Its Clicked Ltd
15 Copsewood Road
Ashurst
SO40 7DL

Email: hello@chrislaas.com